One of the biggest challenges in office janitorial services is effectively communicating changes with your cleaning provider and their staff. Whether the changes are logistical (time, location, etc.) or functional (tools or processes), making sure everyone is on the same page can be difficult.
Using comprehensive communication software can help you get the right information to the right people quickly and easily. And creating open, trusting dialogue with your service provider is crucial to avoiding pitfalls. We’ve outlined what we believe are the five major rewards of establishing and maintaining effective communication with your cleaning services provider.
1.Reduce MisunderstandingsConstant misunderstandings and miscommunication cost more than just time and energy. They can cause financial losses and cost you valuable relationships. The more open and consistent your communication with your janitorial services provider, the less likely you are to deal with confusion. And you’ll spend less time correcting mistakes.
2. Establish Better RelationshipsAnyone would tell you the key to great relationships is communication. This is no less true for professional relationships with your cleaning providers. Finding and fine-tuning effective ways to convey information keeps everyone happy. There’s nothing more frustrating than announcing a change and not seeing it enacted because not everyone got the memo. Or being on the other side of the equation—not receiving the information, or only getting some of the information, and then being blamed for not following through. These both create tension and animosity, making it harder to work together. Keeping everyone fully in the loop at all times helps avoid those negative feelings and foster mutually beneficial relationships.
3. Enjoy Improved Cleaning ServicesWhen your cleaning services staff all have the same accurate information, the quality of service will undoubtedly improve! Clear expectations and procedures make it easier for the staff to follow directions without feeling overwhelmed or confused. And they will be able to work faster and more efficiently. With less stress over what they are being asked to do and how, they can focus on thorough, quality cleaning.
4. Maintain Reliable PartnershipsCommunicating is essential to building solid relationships, but it is just as important for maintaining long-lasting partnerships. When your custodial services staff feels confident in their ability to meet expectations, they’ll enjoy working with you. And you’ll be able to keep the working relationship going for longer. Finding a new cleaning provider takes time and energy, and causes major headaches for everyone involved. When you establish and preserve strong and stable partnerships through open dialogue, you’ll see them flourish and sustain for a long time.
5. Learn More About Your Cleaning ProviderA big upside to constant interchange is you’ll learn a lot about your cleaning services company. You’ll discover their values and long-term goals, and find where they align with yours. Mutual expectations will be clear and concise, and you’ll grow together as you reach your collective and independent goals.
Communication the Inside-Out WayWe believe that open and constant communication is the key to doing our job, and doing it well. Your needs and expectations are important to us, and making sure these are properly disseminated is of the highest priority. To ensure strong and consistent cooperation, we use highly rated and proven tools. For communication purposes, our tool of choice is Swept. We are the only cleaning company in Halifax taking advantage of this premiere software.
Swept is a comprehensive communication software made especially for the janitorial industry. Among their many features, they allow you to manage and share cleaning instructions, checklists, supply tracking, and more. The app even has enhanced translations for over 100 languages, so no one is ever left out of the loop.
Contact us today to learn more about how our commitment to effective communication (and quality service) can help solve your cleaning woes.